Q : What payment methods do you accept?
A : Mastercard, Debit, Visa, Amex. We also accept cheque.
Q : Do I have to do a design on my mask?
A : No, you can do a plain colour wrap, or something simple like a stripe.
Q : Do I have to make my own mask design?
A : No, we have a designer for that. Just give us some ideas and we'll do our absolute best to match it.
Q : Is there a deposit required for the goalie mask design?
A : Yes, there is a $200 nonrefundable deposit fee.
Q : Can I customize my goalie pads and gloves or just helmet?
A : Yes, you can do pads and gloves.
Q : Can I bring my pads / helmet to the office to get looked at for a design?
A : Absolutely! You can bring any item that you wish to get designed to our office and we will look at it.
Q : Can I order one package of Stick ID labels or is it only for teams?
A : Yes, you can order single sheets of labels, with a team logo or number beside your name.
Q : Can I order small runs?
A : Yes, orders do not have to be placed in big numbers, although it might save you money to get more people, for example even 10 would be good.
Q : Does the cost of a t-shirt vary between sizes?
A : Not necessarily. Cost varies based on brand of shirt and the material you're using.
Q : How long does it take to do a mask wrap?
A : Usually 5 business days from when the design is approved.
Q : How much would custom tracksuits cost for a team?
A : Pricing will depend on the type and brand of the tracksuit, as well as the type to design. For example, a team logo with a name or number would cost a bit more than just having a team logo.
Q : Do I have to supply my own apparel?
A : No, you don't have to but you can if you'd like.
Q : What can I print on seed paper?
A : You can print anything from business cards to little postcards, wedding invites, save-the-dates, thank-you cards, etc.
Q : What's the process for embroidery?
A : You would need to send a file that is compatible with our computer and machine. If you don't have the file, we can have it designed for a fee. Once we have the design, its in our system so you never have to pay that design fee again, unless of course you would like a different design.
Q : Do you make custom sports jerseys?
A : We don't make the jerseys ourselves, but we deal with many brands that carry jerseys (ie. Champion). From there, you can design the jersey yourself.
Q : How much does it cost to laser engrave names for a team?
A : There is a $15 set up fee, and $1 per bottle to engrave. You can have as many designs as a name, jersey number, team logo, or you can simplify it with one design.